Your orders will be shipped within 3 business days (Monday-Friday) after bank approval is received. The delivery time to your address will depend on the distance from the Klean Kat warehouse and is typically within 1-3 days with our partnered shipping companies.
In the event of any unforeseen issues on our end, we will notify you using your provided membership information. Therefore, it is crucial that your membership details are complete and accurate. Deliveries are not made on public holidays and weekends.
All of your chosen products will be delivered to you by our contracted shipping companies with the guarantee of Klean Kat.
You will receive a confirmation email for your purchased items. If any of your chosen products are out of stock, you will be notified using your order information.
kleankat.com is an online shopping platform that allows multiple users to shop simultaneously. Although rare, it is possible for customers to purchase the same product, leading to stock depletion. In such cases:
If a product you paid for online is out of stock, there is a waiting period of at least 4 (four) and up to 30 (thirty) days. If the product cannot be delivered to the customer within the specified dates, the payment will be refunded.
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